The Problem
Organisations, especially those under intense commercial pressure, often overlook a critical factor in human performance: how colleagues behave when operating under stress. Recognising and mitigating against human fallibility is essential for maintaining safety, in a high-risk environments like aviation, but should also be an integral part of any company's growth strategy.
Credibility
During my time as a VIP Captain in the Royal Air Force, I flew the Queen, the Royal Family, and Government Ministers worldwide. Whilst Head of Training on the VIP Squadron, I emphasised pilots non-technical skills, recognising that a strong grasp of performance psychology, leadership, and collaboration in the flight deck was vital for effective decision-making in high-stakes situations.
Future Transformation
In a highly interactive way, audiences will connect non-technical skills to enhanced performance. Inspired from the flight deck, simple, transferable tools will empower participants to speak up, delegate, and practice inclusive decision making under pressure. By understanding the Human Factor a robust operation can be developed.
STRESS & PERFORMANCE
DECISION MAKING
LEADERSHIP
RESILIENCE
RISK
HUMAN ERROR
EGO
SPEAK UP
ASSERTIVENESS
HIERARCHIES
“Matt’s ability to use his extensive experience in the airline industry, to clearly articulate lessons and solutions to the vitally important topic of patient safety, is refreshing and insightful. Human factors, attitude to risk and creating a just culture are key areas to focus and continually improve on, whatever the industry – but particularly relevant to pharmacy. A GREAT DAYS TRAINING.”
“I wanted to feedback how much I enjoyed listening to Matt, I’m a bit advocate of story-telling as an approach to help people learn generally, but the authenticity, humility and human way that Matt narrated his own story was so powerful and engaging for me. I really hope many more colleagues across Sage have the opportunity to hear Matt’s story to help them on their leadership journeys.”
“Matt listened carefully and with understanding to our brief and wow did he deliver. He brought energy into the room – being both inspiring and engaging in equal measure, helping translate his flying stories with relevance into our healthcare world. He introduced some highly valuable insights into leadership and decision-making in challenging circumstances. The feedback was hugely positive. THAN YOU!”
“I am very happy to write this recommendation for Matt Lindley, whom we had a pleasure of welcoming as one of the leading keynote speakers at the World Procurement Congress 2018 in London. Matt performed magnificently and engaged with the audience of over 700 extremely well, no doubt due to his approach, knowledge and experience on the topic, giving our delegates a deep insight into the human error topic and leadership skills. Matt’s session has received fantastic feedback from our delegates and scored a perfect NPS score! On the personal level, he is very affable and we look forward to the possibility of working with him in the future.”
“Assessing and managing risk”. It was a great session, very interactive and managed to engage all the SME Managing Directors that were present. I would thoroughly recommend Matt to anyone looking for a keynote speaker on this area.”